Mobile technology offers new possibilities for the improvement of business processes and enables new process designs. The aim of this paper is to identify the possible effects that can be achieved when applying mobile technology for business process improvement as well as their enablers. For that purpose, a structured literature research was conducted to identify relevant case studies where mob...

Business intelligent (BI) technologies have been adopted by different types of organizations. The banking sector is among the service industry that has been largely influenced by technology currently. This has been manifested in the way the operations of banking have evolved from the pure exchange of cheques, cash, as well as other negotiable platforms to the application of IT (information Tech...

New developments in the mobile telecom industry, such as growing transmission bandwidth and sector-crossing business alliances, change the way in which mobile telco’s are innovating. Traditional innovation models, such as the single-company linear model (‘pipeline model’), do no longer describe how innovation occurs today. An interesting alternative is the boundary-crossing Cyclic Innovation Mo...

in this paper, a formal model for antivirus update agent system is presented based on mobile agent technology and predicate/transition petri nets. the mobile agent system contains two mobile agents called dca and una. it sends out agents to update antivirus on client computers in a network. each agent takes on a specified responsibility. first, dca roams through the network and check the last d...

in today's business environment in which coordination and adaptation with constant changes are the only ways of survival, real-time monitoring of activities and making the decisions accordingly are necessary. since performance measurement cannot be managed independent of business processes, business activity monitoring (bam) systems should monitor performance metrics based on business processes...

This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. Thus, the current paper attempted to fill the gap in the literature by applying SERVQUAL model t...