Conversational agents (CAs) provide opportunities for improving the interaction in evaluation surveys. To investigate if and how a user-centered conversational tool impacts users' response quality their experience, we build EVA - novel course educational scenarios. In field experiment with 128 students, compared against static web survey. Our results confirm prior findings from literature about...

This paper discusses the use of natural language or „conversational‟ agents in e-learning environments. We describe and contrast the various applications of conversational agent technology represented in the e-learning literature, including tutors, learning companions, language practice and systems to encourage reflection. We offer two more detailed examples of conversational agents, one which ...

Interactions with conversational systems take diverse forms across applications and individual users. In order to develop intelligent systems that can accommodate these diverse conversational user experience (UX) needs and preferences, meanwhile balancing implementation costs, we propose a computationdriven approach to profile conversational interactions by measuring dialogue complexity of user...