I MARCH 2005 I 57 any companies have found out the hard way that successful e-commerce requires more than a flashy Web presence. Electronic customer and supplier interaction must be seamlessly integrated with existing business processes. Quality professionals will find they must redesign business processes with this aim, particularly in the service industry. There is a historic parallel for the...

In the last decade, supply chain management has changed its focus, centring now on value creation, by taking into consideration the recent trends of partners integration and implementation of internet technologies. Within this context, this paper presents measurable results regarding the business value of supply chain collaboration practices enabled by e-commerce technologies. The presented res...

The paper presents an approach towards executing transactions between enterprises, governmental bodies and banking institutions, based on ERP applications connected over the Internet. The work builds on a review of current XML standards for representing business processes and data (e.g. ebXML, UN/EDIFACT, RosettaNet, ebisXML) as well as standards for the technological deployment of such solutio...

The failure of dot-coms is a staggering 75% in the first two years. Many of these failures were small and medium-sized enterprises (SMEs). One of the most commonly cited reasons for failure has been lack of a workable strategic business model to guide e-commerce (electronic commerce) efforts. We began this study because we wanted to explore if successful e-commerce SMEs use a guiding strategic ...

The growth of electronic commerce (e-commerce) has been inhibited by consumer fears and concerns about the risks, real and perceived. This paper discusses the risks associated with ecommerce transactions and the measures to gain consumers' trust in order to enhance their acceptance and participation. The quality assurance in e-commerce, and therefore the enhancement of consumer's trust and acce...

Ontology is an essential element for the agent system. The agent can share its knowledge and communicate with each other with it. As the agent system is more widely applied, the importance of ontology is increasing. Though there were some approaches to construct ontology, it was too far to satisfy practical needs. In this paper we have constructed an Ontology Server, which provides ontology ada...

Redress refers to a process offering consumers access to internal complaint handling procedures and services to resolve disputes that occur during e-commerce transactions. The roles and types of redress have received much attention, particularly in offline business where the focus is largely on traditional litigation procedures. This paper focuses on the types of redress procedure consumers hav...