today, organizations continuously try to find the ways to gain loyal customers because of their advantages. customer to customer interactions has attracted more attention among marketers in which customer-to-customer interactions has been known as one of the most important methods of creating loyal customers. the present paper seeks to propose a service model developed in traveling and tourism ...

The purpose of this study is to explore quality dimensions in the service that B2B e-marketplaces provide to their users in the construction sector. The study identified four key B2B service quality dimension as perceived by online selling side users of e-marketplace: reliability and privacy, utility of the information, value-added services, and efficiency. The basis of the study is an analysis...

It's well known that many executives who excel at starting businesses or projects fizzle out--in other words, they fail to "scale"--as their ventures grow. But the reasons have remained fuzzy. In this article, leadership coach John Hamm identifies four management tendencies that work for small-company or business-unit leaders but become Achilles' heels as those individuals try to run larger org...

Electronic payment options have mostly superseded traditional cash methods. The growth of digital wallets, e-commerce, mobile payments, and other unusual methods has moved the global economy one step closer to a cashless society. Therefore, this study aims understand how mobile-wallet service quality dimensions affect customer satisfaction loyalty, as well explore users’ experiences with these ...