Business competition in the health industry is getting tighter, especially since COVID-19 pandemic has significantly decreased patient visits. This study aims to determine determinants of executive loyalty at Siloam Hospitals TB Simatupang outpatient installation during era. research quantitative with an observational design. The population consisted 520 patients a sample 84 instruments using q...

news websites’ design quality plays an important role in retention time and increasing visitors’ motivation in order to maintain loyalty and e-wom. therefore, these websites are trying to achieve this competitive advantage through improving their websites’ design quality. the purpose of this research is to examine the effect of design quality of news websites on e-loyalty and e-wom. this articl...

Technology-based banking has become essential in developing countries. In these countries, the financial inclusion of populations and development banks’ portfolios depend intensely on valuable services like E-banking. This study aims to investigate influence some technological features electronic (Perceived personal information protection, Perceived transaction security) service factors time sa...

a:4:{s:9:"Objective";s:459:"Infertility has been ranked as one of the great stressors in life and may adversely affect marital satisfaction. There have been no studies investigating the relationship between perceived stress and marital satisfaction at the dyadic level. This study investigated the effect of actors and partners' perceived stress on marital satisfaction in husband-wife dyads using...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

This chapter proposes a model that (1) analyzes the direct and indirect effects of e-service quality on satisfaction and value with the moderating/mediating role of value as well as (2) analyzes the positive impact of gender, age, education, and income on quality, satisafaction, and value. The overall results show service quality is a major predictor of perceived value, which in turn is positiv...

BACKGROUND AND AIM: Perception of the need for oral healthcare plays a key role in creating motivation and demand for utilization of oral healthcare services. Furthermore, while the lack of resources, people with perceived needs to oral healthcare, due to the higher profit potential of services, will be on higher priority for services. The aim of this study was to undertake a systematic review ...