To provide Quality of Service (QoS) demanded by many online services (e.g., e-commerce), computer and network systems need to have QoS monitoring and adaptation which must be based on cause-effect dynamics relations among service activities, the state of system resources, and the QoS performance of service processes. This paper presents our study on cause-effect dynamics models for one of compu...

Appraising the success of information systems has long been a difficulty for management. Indeed, the definition of “success” is controversial as the term itself is multi-dimensional and can be assessed at various levels of the organisation using many differing criteria. However, the development of validated evaluation metrics is critical to future decision making for e-commerce success. This re...

This paper examines factors influencing adoption of electronic government services among end-users of Electronic Labor Exchange (ELX) in Malaysia. The objective of the paper is to understand how end-users perceived e-Government as a primary government interaction channel and the factors that affect their level of usage. The proposed adoption model integrates a number of measurement criteria suc...

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...

the purpose of this research was to study the factors affecting the development of electronically human resource management. the research method was survey. the statistical population included all of managers and employees in university of isfahan in 1393. the sample size was 260 people that chosen based on simple sample method. data collection instruments were two questionnaires: the factors a...

E-services are diffusing rapidly in the developing economies. E-service quality plays an important role in determining the customers’ satisfaction and usage behaviour. Culture, in turn, has been found to influence customers’ perceptions of service quality. However, the current understanding of the influence of culture on e-service perceptions is limited. This study presents a review of prior e-...

Emerging concerns about quality of e-learning products and services animated a project in Canada to create quality standards that derived primarily from the needs of consumer, that could be used to guide the development and choice of e-learning at all levels of education and training, and that could be implemented in a simple manner. A set of quality standards were created to reflect best pract...