A new interesting research area is the representation and analysis of the networked economy using Open Semantic Service Networks (OSSN). OSSN are represented using the service description language USDL to model nodes and using the service relationship model OSSR to model edges. Nonetheless, in their current form USDL and OSSR do not provide constructs to capture the dynamic behavior of service ...

With the development of wireless network, from 4G network to 5G people's communication quality has improved significantly and processing requirements operators' customer service systems will ameliorate, whereas business undertaken by intelligent becomes more difficult. Customer system, which can convey files video, evolved manual intelligent. At same time, this system establishes a knowledge ba...

BACKGROUND Although there are wide variations in mortality between developed and developing countries, socioeconomic inequalities in health exist in both the societies. The study examined socioeconomic inequalities of neonatal, infant and child mortality using data from the Matlab Health and Demographic Surveillance System of the International Centre for Diarrhoeal Disease Research, Bangladesh ...

The purpose of this article is to highlight the limitations and drawbacks of existing knowledge about e-service quality and e-service user acceptance. To overcome these limitations we will propose some solutions. An extensive review of relevant literature has shown that a lot of research has already been conducted in this field. However, there is still a gap between the percentage of existing e...

Service quality has attracted major attention from practitioners and academic researchers over recent decades, due to its significant role in business performance and the maintenance of customer loyalty. Nevertheless, very few studies have linked consumers’ cultural orientations to service quality dimensions, especially in a non-Western context. This paper attempts to fill this gap in the liter...

In this paper, we investigate the theoretical inter-relationships among three important information systems (IS) quality constructs: information quality, system quality, and service quality. DeLone and McLean formulated information quality and system quality in their 1992 IS Success Model. Following suggestions from later IS service quality studies DeLone and McLean (2003) added service quality...

There is a gap between run-time service behaviours and the contracted quality expectations with the customers that is due to the informal nature of service level agreements. We explain how to bridge the gap by formalizing service level agreements with metric functions. We therefore discuss an end-to-end analysis flow that can either statically verify if a service code complies with a metric fun...

Background:Students are the main customers of the universities. Thus, their perceptions and expectations of the educational quality is of great importance in planning for quality improvement. This study is aimed on evaluating the quality of clinical education in hospitals affiliated with Kerman University of Medical Sciences. Methods: This is a descriptive-analytical study. Three hundred and t...

This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. Thus, the current paper attempted to fill the gap in the literature by applying SERVQUAL model t...