Numerous health websites are developing rapidly in China and the competition is fierce between these websites. In order to win the competition, the websites operators need to satisfy their customers to attain more market shares. But few attention has been paid to factors affecting customer satisfaction and loyalty on these websites. As a result, the paper aims to empirically explore the factors...

This non-experimental, causal study related to examine and explore the relationships among electronic service quality, customer satisfaction, electronics recovery service quality, and customer loyalty for consumer electronics e-tailers. This study adopted quota and snowball sampling. A total of 121 participants completed the online survey. Out of seven hypotheses in this study, five were suppor...

This study aims to determine the effect of product and service quality influence on customer loyalty through satisfaction as an intervening variable at Starbucks Bale Kota Tangerang. Independent variables consist quality, dependent consists which include satisfaction. research was conducted is engaged in sales, located The background behind sales indeed growing, but most come from new customers...

This study presents a respecification of the DeLone and McLean IS success model and empirically assesses it to predict customers’ future purchases in the context of the online grocery store. Survey data were collected from 376 customers of one online grocery store. Structural equation modeling was conducted to validate the research model. The results indicate that service quality, product quali...

The purpose of this research is to study the impact of Egyptian hotels’ websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit). In this study, convenience...


 The purpose of this study was to determine the role service quality and relationship marketing on customer loyalty satisfaction as an intervening variable at BMT Mandirir Sejahtera, Kranji Paciran Lamongan Branch. With a quantitative approach. Testing hypothesis uses Smart PLS test tool. data in by distributing questionnaires customers Mandiri Sejahtera results showed that there influenc...

This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...

The online intermediary connects merchants whose products and services it offers, end-customers who do shopping through the intermediary, but consume traditionally. Customer satisfaction is a prerequisite to e-loyalty, in these models, depends on both parties, merchant. Consequently, important for intermediaries know if e-loyalty can be threatened by poor service delivered merchants. Our goal i...

In this competitive environment, organizations in service sector and industrial sector are trying their best to win the loyalty of their customers by providing the superior quality services and innovative products to remain competitive in the market. The objective of this study is to focus on the concept that organizational well structured HRM policies and top management commitment for quality ...