3D virtual worlds, such as Second Life, are increasingly being used for delivering e-learning for different genres of students. As part of an ongoing research to evaluate different digital design aspects of using these emergent virtual learning environments, the aim of this paper is to investigate whether the overall satisfaction of students from their 3D learning spaces is dependent on their s...

In the emerging competitive and technological driven banking era, banks have to strive hard for retaining and enlarging their customer base. Electronic customer relationship management (E-CRM) is the combination of traditional CRM with the e-business applications marketplace. An E-CRM system provides financial institutions with the opportunity to establish individual and need oriented customer ...

Based on consumer’s perspective, the influences of logistics service quality on customer satisfaction were empirically studied in order to clarify the key logistical factors affecting consumer’s satisfaction. An empirical method is used to investigate the factors in E-commerce logistics service quality that influence customer satisfaction. The results indicate that delivery service quality, aft...

This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...

Purpose – The purpose of this paper is to validate empirically the impact of seven literature-based constructs on customer satisfaction using a sample from the Greek online shopping context. Design/methodology/approach – The authors test a set of hypotheses about the influence that the constructs have on overall satisfaction. Also tested are a set of hypotheses about the satisfaction influence ...

This study measures the influence of e-service quality on e-satisfaction, thereby affecting e-loyalty young people when shopping online Shopee Vietnam. The purpose this is to provide knowledge better understand most important aspects that affect youth satisfaction, loyalty. uses qualitative research method combined with quantitative method. conducted a survey 250 users e-commerce site. results ...

As an alternative form, home care is associated with benefits concerning the quality of the care they receive. Patients’ satisfaction constitutes a significant factor for the qualitative evaluation of healthcare services. The estimation of the level of satisfaction of cancer patients with home care services. Material and methods: The Home Care Client Satisfaction Instrument-Revised was used whi...