Self-service technologies (SSTs) enable individuals to be independent and act at their own pace in their own time in consuming services that would ordinarily require delivery through a human resource. One emerging trend in SSTs is the implementation of such technologies to support individual training and learning, thus adapting to individuals' needs and pace. We leverage the DeLone and McLean I...

This paper discusses a longitudinal study that explored the relationship between use of organizational memory and knowledge (OM/K) and knowledge worker productivity within the engineering group at a nuclear power plant. Three data points were taken over five years. An OM/K System (OM/KS) was identified that improved effectiveness/productivity of the organization. The basic components of the OM/...

This article presents an experience report where we compare 8 years of experience of product related usability testing and evaluation with principles for software process improvement (SPI). In theory the product and the process views are often seen to be complementary, but studies of industry have demonstrated theopposite. Therefore,moreempirical studies areneeded tounderstandand improve thepre...

Software reuse is one of several technologies that can improve quality and effectiveness of software development. The introduction of a reuse infrastructure within an existing organization and the associated modification of employee behavior and processes is a complex interdisciplinary task. The structuring and monitoring of several coordinated activities is required in order to be successful. ...

(2007) Critical success factors of business process modelling. Introduction Process modeling is an approach for codifying, visually depicting, analyzing and improving how businesses conduct their operations by defining the entities, activities, enablers and relationships along control flows (Curtis et al. 1992; Gill 1999). It is widely used to increase awareness and knowledge of business proces...

This is a research into the critical success factors for spend analytics. We examine which organizational and technical factors are influencing spend analytics success. Furthermore, we define spend analytics success and we are researching the factors that are behind the currently low success rate of spend analytics implementation. By means of semi structured interviews with representatives of c...