Citizen engagement is thought to be the key to the success of e-government and its development. Egovernment can only achieve true transformation through citizen engagement (Jones, Hackney, and Irani, 2007). Research indicates that citizens who use the Internet to contact government express higher levels of satisfaction with their contact experience (Cohen, 2006). A satisfactory contact experien...

Citizen participation in online communities of scientific investigations has recently become more popular. Enhancing the engagement of citizens within these communities is a focus of attention for researchers and practitioners who want to amplify the impact on learning, science and society. This study investigates the relationship between engagement factors and behaviour patterns in an online c...

Citizen demand for quality public services is increasing, and improvements in the provision of affect citizen satisfaction loyalty. This research to evaluate citizens’ loyalty municipal officials on provided by municipality. The measurement made through a household-level survey, with sample 428 valid questionnaires, rural parish Tengel Guayaquil, following American Customer Satisfaction Index (...

We explore the nature of technologies to support citizen science, a method of inquiry that leverages the power of crowds to collect and analyze scientific data. We evaluate these technologies as system assemblages, collections of interrelated functionalities that support specific activities in pursuit of overall project goals. The notion of system assemblages helps us to explain how different c...

In public advisory services, the individual’s satisfaction depends less on extrinsic factors (e.g., monetary rewards) than on their inner needs fulfillment. Currently used IT-systems supporting citizen advisory services neglect these intrinsic needs of their users, hence insufficiently fostering their satisfaction. In this article, we aim to close this gap by assessing the design requirements n...

citizen relationship management is a novel approach for public sector and governmental organization to improve their services and to achieve citizen satisfaction. the main purpose of this study is to identify and prioritize customer segmentation in governmental organizations. for the reason, based on reviewing the literature, four group of psychological, demographic, behavioral, and situation f...

The aim of this study was to determine the effect e-government on citizen satisfaction with moderating role service transparency in Abu Dhabi UAE. citizens can be influenced by government success digital transformation. people have different approaches digitalization and transformation services including intervention, interaction, collaboration. researcher utilized a structured questionnaire ga...