trust, along with transparency, is an important indicator of a satisfactory relationship between a government and the public. considering transparency as the key to trust in government, the purpose of this paper is to postulate a link between transparency and trust taking into account satisfaction as a psychological factor. this paper tries to find the answer of these questions: “is there any s...

Trust, along with transparency, is an important indicator of a satisfactory relationship between a government and the public. Considering transparency as the key to trust in government, the purpose of this paper is to postulate a link between transparency and trust taking into account satisfaction as a psychological factor. This paper tries to find the answer of these questions: “Is there...

This paper asks how internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress information and service provision on the Web (oneway e-government strategy), but have generally ignore applications that would enhance citizen-government interaction (two-way e-government strategy). Based on a review of the lite...

The importance of evaluation and optimization of electronic government (e-government) services is imperative if the government organisations are to have an effective impact on the success and take-up of the services offered. Transport For London’s (TFL) London Congestion Charging (LCC) is one of the innovative electronic services (e-services) introduced by the United Kingdom (UK) government to ...

In this paper we present and evaluate an adaptive, semantic-based framework for monitoring citizen satisfaction from e-government services. The framework has been realized in a system (SALT) which captures the citizen behavior and applies three axes of adaptation: based on previously gathered data from the citizen through questionnaires, based on problems encountered by the citizen and based on...

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government tr...

Contestation is a central element of democracy. Party competition disciplines political leaders and fosters more responsive government. Higher levels of two-way party competition are hypothesized to lead to more citizen satisfaction, controlling for ideological position and party loyalty. Data from 69 West German regional election studies over 25 years confirm this hypothesis. OLS regression an...

For measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical esti...