Measuring public opinion about the quality of transit services is a key factor in understanding and addressing customer dissatisfaction increasing loyalty ridership. Sentiment analysis using social media—in particular Twitter—is relatively cheap potentially powerful complement to traditional survey methods, which are expensive limited sample size. This study aims evaluate response introduction ...

In the present scenario, software industries are facing lots of challenges and difficulties for software reliability. Test and measurement can be considered as reliable if they are producing same results over repeated time of quality testing. Software reliability acts an important role in the development of software in Software Development Life Cycle. There are so many factors and issues in SDL...

Quality improvement such as increased reliability and maintainability are of utmost importance in software development. In this field, which was previously ad hoc and unpredictable rather than customer oriented, increasing competition and decreasing customer satisfaction have motivated management to put more emphasis on quality issues. Failures in telecommunication systems recently showed that ...

This article examines the role of management in business processes in relation to the process-oriented organization and strategy formation as a formal process (strategic planning). A questionnaire designed to measure these variables after the validity and reliability among a sample of 183 managers, officials and experts in working systems, information technology and strategic planning in major ...

insurance play very important role on economic growth and development of the country.  it's stability depends on their customer's satisfaction. this paper wants to answer this question that which strategies in insurance industry is customer oriented and what kind of structure we need to attain this in this research not only present approaches used but also studies and experiences in i...

In the past, electrical transmission systems were continuously adding more facilities to their subsystems in order to satisfy the growing customer energy requirements. A utility industry traditionally has relied on a set of deterministic criteria to guide transmission planning. The traditional planning guidelines were based on planner's experience and intuition without a formal and consistent f...