Purpose: This paper discusses the issues of employee’s empowerment, their training needs, suggestions and other issues related to it. Total quality management (TQM) is a management technique adopted by the most manufacturing organizations. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through...

Despite decades of extensive research by academicians and rigorous exercises of management practitioners, “Empowerment” construction is incomplete and still facing skepticism. Many leading service companies have dropped the thought of empowerment from their management practices list and some abandoned the idea completely, others still successfully working on this approach into a balanced way of...

empowerment employee is one of effective techniques to increase employee's productivity and efficient use of the capacity and capabilities of individual and group them in line with organizational goals. the aim of this study is to investigate the relationship of ethical leadership with psychological empowerment with mediating of procedural justice and interactional justice.participants inc...

Enterprises are confronted with frequent changes in their business environment which require quick responses. Thereby, highly skilled and flexible employees play a major role since they are able to respond promptly. To enhance competencies and flexibility, the concept of employee empowerment has been proposed. In this respect, the workforce is given an increased level of autonomy and offered su...

Service employees’ willingness to report complaints (WRC) is an important determinant of firms’ long-term growth. Despite its importance, we know little about the factors that drive or hinder employees’ WRC. Drawing on the job demands-resources (JDR) model, we propose job resources (supervisor support and employee empowerment) and job demands (perceived customer unfriendliness and workload) as ...

The aim of this paper is to assess the validity of the ‘empowerment thesis’: the belief that new forms of work organisation are overturning traditional managerial structures and returning control to employees. Specifically, the project seeks to explore the role of ‘empowering’ forms of work organisation (in particular Total Quality Management, team-based work and consultative committees) and of...

a r t i c l e i n f o Management theories, especially those in the area of human resource management, are predominantly Western-centric in origin and in the empirical testing that underpins them. The purpose of this paper is to explore perceptions of one such theory, employee empowerment, in an Asian context. Information gathered from an open ended questionnaire and focus groups provide an in-d...

Most research to date has approached employee empowerment as an individual-level phenomenon. In this study we proposed a work-unit-level construct, empowerment climate, and tested a multiple-level model integrating macro and micro approaches to empowerment. Empowerment climate was shown to be empirically distinct from psychological empowerment and positively related to manager ratings of work-u...

The Workforce Scheduling Problem (WSP) concerns the scheduling of a multi-skilled workforce to geographically dispersed tasks. An effective solution to the problem is critical to companies’ performance and success. Organizations are becoming increasingly aware of the importance of enhancing employee empowerment and involvement in decision making. However, traditional approaches implemented to t...