the purpose of this quantitative correlation study was to determine the extent to which the role of leadership style preferences correlate with employee satisfaction with supervision among employees and leaders of an iranian oil company. this study measured preferences for each of five common leadership styles and examined correlations with measures of employee satisfaction. the styles studied ...

Enterprises are constituted by a number of employees, Employee Satisfaction directly determine their level of enthusiasm, which affecting the basic conditions of human resources. In this area, the research about retail industries is weak. In view of this paper is to make my own explorations. So I explore the characteristics and features of investigation upon the research of Employee Satisfactio...

In this study, there is examined the impact of employee engagement and visionary leadership (vision guiding, emotional commitment) on customer and employee satisfaction. The data was collected through questionnaire from sample of 22 restaurants (managers and employees response) and through customer response. The results showed the significant relationship of employee engagement, vision guiding ...

The relationship of employee job satisfaction with customer service quality evaluation and customer loyalty is studied. A study of the UK financial services industry finds that, contrary to previous research, employee job satisfaction does not affect customers’ perceptions of service quality; but there is a relationship between job satisfaction and one measure of customer loyalty repurchase int...

An essential aspect of the balanced scorecard is the articulation of the links between nonfinancial measures such as employee satisfaction and customer satisfaction and financial measures of performance. However, there is little evidence documenting the link between employee satisfaction and customer satisfaction, and their impact on financial performance. Using cross-sectional data on a sample...

The purpose of this study is to find out the factors that affect employee satisfaction and how much is the intensity. Specifically, we took Working conditions, pay & promotion, Job safety and security, Training and development and employee empowerment as the antecedents to see their impact on employee satisfaction and further the impact of employee satisfaction on Job performance and employee t...

Servant leadership in today’s healthcare settings provides a unique avenue through which to assess leadership behaviors and the relationship to employee satisfaction and healthcare patient satisfaction measures. This study sought to determine the degree that leaders in community hospitals were perceived as servant leaders and the level of employee satisfaction at these rural community hospitals...

BACKGROUND The successful utilization of the balanced scorecard (BSC) framework in health care has been demonstrated in the literature. Given these successes, a financially struggling hospital implemented a BSC framework intervention which attempted a culture change centered upon patient satisfaction which it hoped would translate to improved financial stability. Despite the evidence of BSC suc...

Evolution of Leadership Theories is a comprehensive study of leadership trends over the years, and in various contexts and theoretical foundations. This study presents the history of dominant leadership theories and research, beginning with the Great man thesis and Trait theory, to the Transformational and Transactional leadership styles to various leadership characteristics. This thesis also o...

Since last two decades, in response to changes in the competitive working world of business and management, organizational researchers have focused their attention towards high performance work practices that enhance the employee loyalty and organizational performance via employee satisfaction. In consistent with this stream of research, this study aims to find the impact of three High Performa...