the present study aims to address the problem of inadequate coverage of various aspects of organizational performance by balanced scorecard (bsc) model through its developing based on the european foundation for quality management (efqm) model. to this end, a developed bsc model, encompassing variables of stakeholders, resource effectiveness, processes effectiveness, human resource management e...

To review all specific questionnaires regarding quality of life in osteoporosis and to describe their distinctive indications, we searched Medline, the Scientific Electronic Library Online database, and the Latin-American and Caribbean Health Sciences Literature database. Nine specific questionnaires related to osteoporosis quality of life were found: 1) the Women's Health Questionnaire, 2) Ost...

one of the ways to manage human resources is performance management. with a systematic approach, this sort of management determines strategic goals, identifies indexes, collects, analyzes and reports data and ultimately improves the organization performance. performance management is a process that calls for the interaction of factors such as administrative goals, accountability standards and e...


 Purpose
 This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels Spain.
 Design/methodology/approach
 The study 102 5-star large luxury that answer a questionnaire on EFQM model. It degree of importance hotels, significant differences between groups (according to stars, size, modali...