Background and Objective: Among service organizations, health care sector has an important role, because it has the mission of maintaining community well-being. Thus, delivery of high quality health services is essential and should be appropriate with professional standards. Communal understanding of quality concepts helps organization to focus on quality improvement efforts. In addition, under...

previous studies have aimed at testing a hypothesis but the present study is data-first research in which researcher tries to form a theory from data rather than the use of data to test a hypothesis. this study aims at exploring teachers perceptions of the strengths and weaknesses of the current syllabus for college preparatory course. eight experienced teachers were selected to collect data du...

Introduction: Service quality is essential for service delivery. The Speech Therapy Clinic at the Rehabilitation Faculty of Iran University of Medical Sciences is one of the governmental centers providing rehabilitation services. This study aimed to study the service quality of speech therapy services using SERVQUAL model. Methods: In this descriptive-analytic stud, conducted in 2016 – 2017, ...

Background and Objective: According to modern approaches to management, quality is defined as consumer’s requests. One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectations. The aim of this study was to determine the quality gap in primary health care services in Neyshabour health care centers following consumers' perceptions and expectations.  M...

Background: Properly identifying the expectations of family members of patients admitted to Intensive Care Units (ICUs) is a necessity for nurses. Objective: The present study aimed to determine and compare the expectations of ICU patients’ families according to the perceptions of ICU nurses and family members. Methods: In this descriptive-analytical study, 147 families of ICU patients and 13...

abstract reception environment has considerable effects on accepting a translation. as the expectations of a target culture and its values and needs change throughout history, its criteria for accepting a translation or rejecting it will change accordingly (gentzler, 2001). the expectations of iran, as the reception environment in the present study, have changed after the islamic revolution. i...

Abstract Background: This study aimed to translate the SERVQUAL questionnaire adapted for hospital services by Babakus et al. to Persian language. This questionnaire consists of five dimensions in two categories for expectations and perceptions. The hospital services’ quality gap is assessed by the difference between expectations and perceptions. Materials and methods: This is a descriptive stu...