Recent studies show that hospitality and services can, if attractively designed, elicit positive responses from guests or customers. Although responses are individual and highly subjective, Fuzzy Quality Function Deployment (FQFD) may provide a competitive advantage to those who are able to read and interpret customers’ responses and needs in terms of hospitality services. This study introduces...

one of the issues of reducing waste and therefore increasing productivity in manufacturing enterprises is to endow with smooth and good production layout. thus, identification and assessment of the factors hindering the realization of the expected productivity of the production flow layout is the important. one of these factors is waste; organizations can make layouts and production stream prod...

abstract nowadays supply chain management has become one of the powerful business concepts for organizations to gain a competitive advantage in global market. this is the reason that now competition between the firms has been replaced by competitiveness among the supply chains. moreover, the popular literature dealing with supply chain is replete with discussions of leanness and agility. agile ...

Quality function deployment (QFD) is the product development process to maximize customer satisfaction. The engineering design characteristics related to product performance are specified for this purpose. For dealing with the fuzzy nature in the product design processes, fuzzy approaches are applied to represent the relationships between customer requirements (CRs) and engineering design requi...

Companies pursuing extension of their activities and new companies in establishment phase are using various concepts and techniques to consider location decision, because location greatly a®ects both ̄xed and variable costs and on the overall pro ̄t of the company. This paper suggests a new use of quality function deployment (QFD) for facility location selection problem instead of applying it to ...

the supplier selection is a multi-criteria decision making which consist both qualities and quantities metrics. a lot of investigations have been published in the supplier selection area and, most of the proposed models focused on manufacturing environments and a few papers have been allocated for service industries. proposed system utilizes new method that transfer the house of quality (hoq) a...