according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...

background: this paper aimed to study the relationship between spirituality, resiliency and coping strategies factors with students' psychological well-being in razi university of kermanshah. methods: the statistical population was razi university students. the sample (n=375) were selected using stratified random sampling method. the information collection tools were demographic questionnaire, ...

this study aims at empirically furthering awareness of the organization of interaction in efl classes. informed by the methodological framework of conversation analysis, it draws upon a corpus of 52 three-hour naturally-occurring classroom interaction to identify classroom interactional contexts based on the structuring of the pedagogic goals in turn-taking sequences. conversation analytic proc...

This study aims at empirically furthering awareness of the organization of interaction in EFL classes. Informed by the methodological framework of conversation analysis, it draws upon a corpus of 52 three-hour naturally-occurring classroom interaction to identify classroom interactional contexts based on the structuring of the pedagogic goals in turn-taking sequences. Conversation analytic proc...

<span lang="EN-US">Students often feel overwhelmed by object-oriented programming courses. They find it difficult and complex to learn, requiring a high cognitive load use the concepts in coding. These issues lead demotivation learning programming. This research aims identify verify factors that contribute from two perspectives: interviews surveys. A literature review was conducted these ...