Data quality has become increasingly important to many firms as they build data warehouses and focus more on customer relationship management. This is especially true in the health care field where cost pressures and the desire to improve patient care drive efforts to integrate and clean organizational data. This paper reviews earlier work on data quality and extends it by providing a process m...

Electronic government (E-government) readiness assessment is a relatively new concept that has been given impetus by the rapid rate of Internet penetration and advances in information and communication technologies (ICT). Over the years, various e-government readiness assessment methods have been proposed by different organizations. These methods use a wide range of indicators to assess a commu...

results two hundred and ninety-nine respondents completed the leisure time and marital conflict questionnaires. five major leisure patterns were identified accounting for 60.3% of the variance in data. the most dominant pattern was family-oriented activities (e.g. spending time with family outdoors and spending time with family indoors) and was negatively linked to marital conflict (standardize...

Sanction lists as published by national and supranational organizations contain details on sanctioned entities. Those lists have to be obeyed in order to avoid legal implications. Yet, sanction lists are of very low information quality. Nevertheless, regulatory compliance demands, that organizations check their customer master data against sanction lists. We analyze sanction lists in this contr...

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in rece...

In today’s changing environment two properties are required to service namely good relation with customers and service quality. Nowadays no organization can get great achievement unless it can attract sufficient customers providing better service quality is important for service firms. This paper proposes a novel combined approach utilizing group decision making process to evaluate and rank cri...

Application service providers are trying their best to enhance existing customers’ loyalty because of the prosperous and competitive market. Customers switch suppliers based on economic evaluation. Other suppliers easily imitate the competitive edge derived from price and cost factors. From social exchange theory and relationship management, psychological factors are important for industrial cu...

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for global business customers. Diverse regulations across borders, longer lead times, and increased transportation costs all add to the difficulty of managing logistics services internationally. As a service offer...