Background The Community Mine Continuation Agreement Middle (CMCA) and South Fly Health Program (the Health Program) is a partnership for improving health service delivery in remote Papua New Guinea (PNG). The Health Program is delivered by a private contractor working in partnership with existing health service providers to improve service delivery using existing government systems, where poss...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...

information and communication technology (ict) has transformed how we live our lives and the way we interact in different contexts. benefits of ict and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. at present, not only there is a lack of clarity about what high-quality ictba...

due to the importance of physical distribution service quality (pdsq) in logisticsystems, the purpose of this paper is to design a practical scale for measuring theconstruct through the perspectives of iranian convenience store retailers. a mixedmethodapproach was employed for the study; in- depth interviews were first carriedout with 16 iranian experienced retailers who actively had worked in ...

Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...