Two decision-makers choose hawkish or dovish actions in a con‡ict game with incomplete information. The decision-making can be manipulated by “extremists” who send publicly observed cheaptalk messages. The power of extremists depends on the nature of the underlying con‡ict game. If actions are strategic complements, a “hawkish extremist” (provocateur) can increase the likelihood of con‡ict by s...

This research extends agency theory by exploring the influence of varied, competing, principal interests on executive actions. Findings reveal that ownership of a firm by dedicated institutional investors, who hold concentrated portfolios over time, is positively associated with firm use of strategic competitive actions. Ownership by transient institutional investors, who hold broad portfolios ...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

We introduce ATLEA, a novel extension of Alternating-time Temporal Logic with explicit actions in the object language. ATLEA allows to reason about abilities of agents under commitments to play certain actions. Preand postconditions as well as availability and unavailability of actions can be expressed. We show that the multiagent extension of Reiter’s solution to the frame problem can be encod...