Background and Objectives: One of the main concerns of hospital managers is their ability in improving their organization's performance. The use of quality management and decision-making techniques facilitates managers to achieve this goal. In this research, the corrective activities to increase the quality of hospital services are determined and selected using an integration o...

Organisations demand new business models for value creation and innovation that require collaboration with customers and vendors in agile and flexible networks. To realise such networks, organisations are embracing service oriented models and architectures using e-services for business communication. A major issue for a service oriented organisation is to design and offer e-services that are ad...

Interest in the strategic orientations of firms and their impact on performance has increased in recent years. Customer orientation with a view to satisfying customers? needs is often contrasted to more product or technology-related orientations that rely on research for new product development ideas. Our study links these orientations directly to innovation by examining their relationship with...

Many enterprises have been devoting a significant portion of their budget to product development in order to distinguish their products from those of their competitors and to make them better fit the needs and wants of customers. Hence, businesses should develop product designing that could satisfy the customers’ requirements since this will increase the enterprise’s competitiveness and it is a...

Being able to capture, understand and respond to the needs and wants of the customers is essential to the survival and prosperity of an organisation. Some of the well known contemporary techniques and methodologies for analysing and processing the customer attributes and projecting the relevant product specifications. This paper begins with an overview of the essential roles, the changing empha...