The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better unders...

Nowadays E-tailing has grown tremendously fast, which bring intensive competition in online business. E-tailers pay more attention to website management to acquire and retain customers. Information quality of website is vital to gaining and increasing customer loyalty in online market. This study validates that information quality has direct effect on customer satisfaction, and it investigates ...

background: breast cancer is a completely heterogeneous disease caused by interaction of factors, such as genetic and environmental risks leading to a progressive accumulation of genetic and epigenetic changes in breast cancer cells. moreover, it deeply affects patients' mental and social health. the present study aimed at examining the effect of group commitment-acceptance treatment on perceiv...

Purpose – This paper attempts to investigate the casual relationships among service convenience, perceived service value, perceived service guarantee strength, customer satisfaction, and loyalty. Although previous studies have addressed the importance of these variables, the understanding of the mediating effect of customer-perceived service value and the moderating effect of customer-perceived...

purpose – this study tries to examine how perceived instrumentality organizational (the extent to which employees feel that their display of ocb will help in contributing to organizational operations and achievement of organizational objectives) and perceived instrumentality individual ( the extent to which employees perceive that their display of ocb will help in achieving individual objective...

Public satisfaction measurement is the best way to evaluate the implementation effects of government process reengineering (GPR). The research on public satisfaction of electronic government is almost adapted from research on customer satisfaction, and is mainly about e-gov websites or various types of public services, while rare attention has been paid to the implementation results of GPR. Thi...