Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21 century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects c...

Crimeware-as-a-service (CaaS) has become a prominent component of the underground economy. CaaS provides a new dimension to cyber crime by making it more organized, automated, and accessible to criminals with limited technical skills. This paper dissects CaaS and explains the essence of the underground economy that has grown around it. The paper also describes the various crimeware services tha...

Quality of service (QoS) is an important issue in the design and management of web service composition. QoS in web services consists of various non-functional factors, such as execution cost, execution time, availability, successful execution rate, and security. In recent years, the number of available web services has proliferated, and then offered the same services increasingly. The same web ...

The National Renewable Energy Laboratory (NREL) evaluated the performance of diesel, compressed natural gas (CNG), and hybrid electric (equipped with BAE Systems’ HybriDrive propulsion system) transit buses at New York City Transit (NYCT). CNG, Gen I and Gen II hybrid electric propulsion systems were compared on fuel economy, maintenance and operating costs per mile, and reliability. These comp...

In all major industrialized countries, the service sector is the largest economic segment maintaining the highest growth rate. A current trend in the Internet of Services is to develop and offer software as a service (SaaS). Some research activities, such as Theseus/TEXO (http://theseus-programm.de/en/914. php), focus on the design and development of Web-based service ecosystems based on Web-pl...