PURPOSE Health care organizations have to improve their performance for multiple stakeholders and organize integrated care. To facilitate this, various integrated quality management models can be used. This article reviews the literature on the Malcolm Baldrige Quality Award (MBQA) criteria, the European Foundation Quality Management (EFQM) Excellence model (Excellence award models) and the Chr...

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge creation, transfer and application. Among these actions there stands out the design of an organizational structure, the link of which wit...

Quality customer service is considered one of the factors to drive success organization. Many organizations used give a high level attention aspects achieve organizational excellence as this strive be in core strategies for most organizations. Part these strives was measure implementation organization and plan improve it enhance organization’s capabilities improving its performance.

Egalitarianism and meritocracy are competing principles to distribute the joint bene…ts of cooperation. We examine the consequences of letting members of society vote between those two principles, in a context where groups of a certain size must be formed in order for individuals to become productive. Our setup induces a hedonic game of coalition formation. We study the existence of core stable...

The concept of sustainability has gained importance over the last years and organizations worldwide are trying to adapt their strategies economic, environmental, social goals in order achieve what is called corporate sustainability. Despite its organizations, there no universally accepted approach for implementing measuring Business Excellence Models (BEMs) widely used all world as a means achi...

It is obvious that the success of a project-based organization is dependent on its projects. A variety of tools such as the project excellence model, project management maturity models, the earned value method, have been developed in this regard, but there are still delays in projects because the projects have dynamic nature with non-linear relationships and feedback processes during the projec...

Study of people's behavior in work environments has been an issue of interest among management scholars for a long time and with the advent of field of organizational behavior in the late 1960s, this issue became even more important. In this paper we seek to indentify and classify the factors influencing organizational citizenry behavior in Tehran petroleum industry research center using multi-...

Purpose: Integrated management system (IMS) assumes a crucial part in the administration of hierarchical issues and that connect with work whether formal or casual. Theoretical Framework: The way IMS consolidates different frameworks all alone guarantee positive result creates it brilliant framework can ensure authoritative greatness. Despite fact is situation, contention has been how much migh...