innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

The perceived usefulness and perceived ease of use constructs have received widespread recent attention as predictors of the user acceptance of information technologies. In this study, the perceived usefulness and perceived ease of use of user interfaces are modeled as predictors of task accuracy, task latency and user confidence in decision quality. Results indicate that interfaces perceived a...

The purpose of this study is to find out how much influence the Perceived ease use and enjoyment have on User satisfaction Grabfood users in Bandung City. research method used descriptive verification with a quantitative approach. population are application Collecting data using questionnaire distributed 100 respondents probability sampling technique purposive sampling. results showed that part...

Competition in the online food delivery industry is getting tougher. Hence, companies must increase customer trust and loyalty to continue compete. Factors expected are perceived ease of use enjoyment. The research aimed determine whether there an influence between enjoyment on service Indonesia, with as a mediating variable. applied quantitative method, using SEM WarpPLS 7.0 software. In addit...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Aplikasi mobile banking adalah inovasi pada industri perbankan yang telah meningkatkan efisiensi aktivitas keuangan. Perusahaan mengadopsi tersebut untuk layanan kepada nasabah, sehingga dianggap sebagai platform modern menggantikan interaksi fisik antara bank dan nasabah. Di Indonesia, hampir setiap meluncurkan mengembangkan operasi mereka, penelitian ini ingin menguji pengaruh relative advant...