BACKGROUND Patient satisfaction reflects the perception of the customer about the level of quality of care received during the episode of hospitalization. OBJECTIVE To compare the levels of satisfaction of patients submitted to lung resection in two different thoracic surgical units. METHODS Prospective analysis of 280 consecutive patients submitted to pulmonary resection for neoplastic dis...

INTRODUCTION Clinical pathways (CPs) have been evaluated with regard to process optimization, economic effects, quality of care, patient satisfaction and staff satisfaction. IT- (information technology) supported CPs, integrated within the HIS (hospital information system), have been implemented in our department in 2004 for the first time world-wide. Herein, we describe the effect of this new ...

Political debates on the reform of health systems are stimulated by dissatisfaction of citizens with their health system. To adapt health systems in order to achieve more satisfaction, policy makers must know what citizens expect from it, in particular, what actually determines the citizen’s satisfaction. The paper will analyze the topic of satisfaction with health systems under three aspects: ...

This is a descriptive study with the objective of measuring and comparing patient satisfaction with the care provided by nurses as well as verifying differences in the satisfaction level in relation to the study's variables in two São Paulo hospitals. For data collection was used the Patient Satisfaction Instrument, translated and validated in Brazil. The sample was comprised of 211 patients, o...

The purpose of this replication study was to examine the relationships among life satisfaction, positive youth development and problem behaviour. The respondents were 7,151 Chinese Secondary 2 (Grade 8) students (3,707 boys and 3,014 girls) recruited from 44 schools in Hong Kong. Validated assessment tools measuring positive youth development, life satisfaction and problem behaviour were used. ...

This paper takes one meta-analytic approach to reviewing the body of Group Support Systems (GSS) literature. Over 230 GSS papers were examined, and of the 55 that measured satisfaction, 25 met the conditions for this meta-analysis. Moderating effects examined are the type of satisfaction, the level and mode of communication, and the task type. The results show no evidence that, overall, GSS-sup...

The aim of this study is to examine the impact of class-level class climate on school-aged children's life satisfaction. Data was derived from the German National Educational Panel Study (NEPS) using sixth grade school-aged children (n = 4,764, 483 classes). Class climate includes indicators of teachers' care and monitoring, demands, interaction, autonomy, as well as school-aged children's atti...

In Korea, information infrastructure industry has been expanding its business. However, service level of information infrastructure has not reached the expected level of customers in the context of CRM (Customer Relationship Management) yet. In this paper, we develop a structural equation model for Customer Satisfaction Index (CSI) to measure the quality level of information infrastructure refl...