To be cost-effective, field service managers must balance the high cost of machine downtime with the high cost of cross-training technicians in multiple skills. We study a field service system with three job types requiring three different skills. Each server has a primary skill, the cost of which is considered sunk, and up to two secondary skills, which is a managerial decision. We model two i...

AIM To describe emergency ambulance crews' views about (1) how they make decisions on whether to convey patients to hospital; (2) an intervention enabling them to triage patients to non-conveyance; and (3) their experience of using new protocols for undertaking such triage. METHODS Two focus groups were held at the outset of an evaluation of Treat and Refer (T&R) protocols: one with staff bas...

Background and Objectives: Hand hygiene (HH) is crucial for preventing of infectious complications in health care settings. Informing healthcare workers on the recommended hand washing method can promote this practice in the clinical staff. This study aimed to evaluate the impact of training the WHO-recommended five-moment hand washing method in promoting hand hygiene in a health care setting. ...

Introduction To enable greater availability of pulmonary rehabilitation (PR), video-conferencing technology was employed to link a community site standard outpatient PR service deliver the programme closer those with chronic respiratory disease. The called virtual (VIPAR). understand experiences involved in this service, study aimed answer question: How do different stakeholders that interact V...

Purpose-This paper discusses the need for continuing professional development for librarians in academic libraries in general and at Rhodes University Library, South Africa in particular. It describes the planning, design, implementation and evaluation of a staff-development and training pilot programme for professional librarians at Rhodes Library. Design/methodology/approach-a group of 15 lib...