with the development of restructured power systems and increase of prices in some hours of day and increase fuel price, demand response programs were noticed more by customers. demand response consists of a series of activities that governments or utilities design to change the amount or time of electric energy consumption, to achieve better social welfare or some times for maximizing the benef...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

discrete facility location,   distribution center,   logistics,   inventory policy,   queueing theory,   markov processes, the distribution center location problem is a crucial question for logistics decision makers. the optimization of these decisions needs careful attention to the fixed facility costs, inventory costs, transportation costs and customer responsiveness. in this paper we study t...

Recommender systems are powerful tools for promoting marketing in the mobile industry. An effective recommender system can help boost the mobile service provider’s marketing by finding potential customers and recommend customers to engage additional services that are not originally engaged. Based on the background of the mobile industry, this paper proposes the framework and process of a mobile...

The paper presents a simulation on automotive inventory and stock issue, followed by evaluated performance of automotif Sector Company, focused on getting optimum profit from supply and demand balancing. Starting by evaluating and verification of customer’s document until car delivered to customer. Simulation method of performance is used to evaluate company activity. excess demand of car by cu...

The classical 4P theory was born in the demand market, a company to develop marketing strategies aimed to meet customer the differential interest demand. However, with the US-led financial crisis, making the interests focus on customer needs 4P strategic theory of challenges, in the value market, develop strategies to create value investors become the fundamental purpose. This paper is using ma...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

A method for calculating the probability of customer demand satisfaction in production– inventory–customer systems with Markovian machines, finite finished goods buffers, and random demand is developed. Using this method, the degradation of this probability as a function of demand variability is quantified. In addition, it is shown by examples that the probability of customer demand satisfactio...