Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

This paper reports how three UK “old economy” manufacturers are adapting their operations to meet the challenge of the “new economy”, in which it is claimed that dotcoms can deliver virtual products to cybercustomers at the speed of light. Successful manufacturing is not only about producing better goods than competitors but also about delivering a product/service package that solves customers’...

Over the years, cybercriminals increasingly joined the underground economy to exchange malicious services for conducting data breaches crimes. As many service providers are rippers, most cybercriminals rely on a few high quality services. To this end, cybercriminals post customer reviews evaluating the purchase experience and the service quality. To identify high quality services, researchers f...

South Korea achieved very rapid economic development between the 1960s and 1990s, with a focus on manufacturing, during which time primary industry strikingly dwindled. Recently, Korea’s economy has begun to change from one that is manufacturing based to an economy that is essentially service based. In the last 20 years, small businesses have greatly increased in number and the proportions of w...

Article history: Received 25 April 2013 Received in revised form 22 February 2014 Accepted 15 June 2014 Available online 6 July 2014 The paper presents a signalling exercise with a view to trace emerging dynamics in the development of the service economy in Europe. These dynamics have a direct influence and will trigger off service innovation. Firstly, the drivers of the service economy are pre...

the current internet inherently has a degree of survivability due to the connection less ip protocol. dynamic routing protocols are designed to react to faults by changing routes when routers learn about topology changes via routing information updates (e.g., link status advertisements). loss of quality of service (qos) has not been an issue because current internet traffic is the best-effort. ...

Sharing economy is associated with a series of economic activities in terms of renting, lending, trading, bartering and swapping of goods, service, space or money, that take place in organized systems or digital platforms. In this research, we interviewed 50 drivers, a kind of users type who provides cars and service from a car-sharing digital platform. Based on the prior studies of motivation,...