Recently, strong interests in the real-time performance management are increasing to gain competitive advantages in the rapidly changing business environment. For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business activity monitoring (BAM) which provides real-time a...

The SECAIR project provides an event-driven architecture for dealing with spatio-temporal requirements. It adopts a multi-sensor data fusion process to handle with event streams emitting continuously location based data regarding a vast number of different business objects. It is therefore well-suited for business activity monitoring, supporting managers at analysing and processing complex even...

In activity-centric process paradigm, developing effective and efficient performance models is a hard and laborious problem with many challenges mainly because of the fragmented nature of this paradigm. In this paper, we propose a novel approach to performance monitoring based on business artifactcentric process paradigm. Business artifacts provide an appropriate base for explicit modeling of m...

As business environment changes dynamically, efficient management strategy and risk management are required for a company to survive. To cope with such requirements, BPMS (business process management system) has been developed. BPMS enables companies to manage and improve their processes continuously. Most of earlier studies on business process management have been focused upon process modeling...

In this paper we present a case study where an e-business platform (OPERATIONS) has to be built in order to manage the operational strategies of a high volume coastal company. The platform is intended to support multiple operational scenarios that have to be executed when emergency situations or sudden changes of scheduled events unfold. In order to properly integrate all the involved parties t...

The banking sector is a competitive environment, where business process re-engineering is constantly needed. Business process modelling and automation are effective tools towards this direction, improving the performance of business activities and enabling enterprise-wide monitoring and coordination. In this paper, we present a case study of modelling and automating business processes in the Lo...

Buzzwords such as BAM (Business Activity Monitoring), BOM (Business Operations Management), BPI (Business Process Intelligence) illustrate the interest in closing the business process management loop (van der Aalst and van Hee, 2002; Dumas et al., 2005). This is illustrated by the Figure 1, which shows the increasing level of support for closing the so-called BPM lifecycle. The lifecycle identi...

Most enterprises have spent an enormous amount of money and time, managing information about their business elements. Such information is often scattered in disparate legacy, operational and enterprise information systems, appointing the aggregation of valuable information and decision-making support quite difficult. Business Intelligence (BI) and their associated processes and tools are helpin...

Monitoring business activities using Business Intelligence (BI) tools is a well-established concept. However, online process monitoring is an emerging area which helps organizations not only plan for future improvements but also change and alter their current ongoing processes before problems happen. In this paper, we explore how monitoring process performance can help evolve process goals and ...