This paper is introduces a hybrid problem solving algorithm developed for presenting and promoting the customer knowledge management (CKM). It is called customer knowledge management maturity (CKMM). The algorithm includes three main phases: at the first phase, the existing status of the CKM as well as its maturity level will be determined with consideration of the just in time (JIT) factor. Re...

customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

This paper surveyed the impact of customer knowledge management (CKM) on continuous innovation and financial and non-financial performance of Noor Credit Institution. This paper is fieldwork and in terms of methodology is causal and in terms of the purpose is practical. The statistical population of this study is consists of the employees of the Noor Credit Institution in the country which were...

With the progress of economic globalization and the coming of knowledge economy, customers have become valuable resources grabbed by enterprises. How to retain old customers and obtain new customers is the main content and purpose of Customer Knowledge Management (CKM). Following the introduction in section 1, we analyze the need for ontology building in implementing CKM strategy considering th...

The concepts of customer relationship management (CRM) and knowledge management (KM) have been recently gaining wide attention in business and academia. Both approaches focus on allocating resources to supportive business activities in order to gain competitive advantages. CRM focus on managing the relationship between a company an its current and prospective customer base as a key to success. ...

in this study, the impact of knowledge management components including knowledge acquisition, dissemination of information technology knowledge will be studied to identify and record the requirements in customer orientation. the role of organizational factors as well as customer orientation variables is analyzed as mediating moderating variables. the methodology of the research is practical by ...