Despite being a topic of discussion among researchers for many years, measurement of information system project success (ISPS) is still an unsolved challenge. Scholars in information systems as well as general project management literature propose various approaches for assessing this concept. Instead of seeking a generally accepted measurement approach, some scholars suggest to assess ISPS by ...

The Social Web is transforming the relationship between companies and customers. It offers the means to redesign the fundamental structure of customer service systems and to refocus on the relationship aspect of customer relationship management (CRM). Although various examples illustrate how companies may use Social Media in the field of CRM, the necessary IT systems are still open for research...

This paper presents a database system developed to provide a computerized environment for requirement management during the product definition phase. The scope of this database system is to facilitate and demonstrate a methodology for product definition by recognizing and adopting functional requirement patterns from previous product designs so as to address a broad spectrum of domain-specific ...

Requirement analyses have a deep impact on software engineering. Requirement as the initial phase in the software development is a continuous client-centric process for the successful Agile software implementation. System Requirements for implementation are classified as Functional and Non-functional requirement. This paper represents different Function and Non-functional requirement elicitatio...

Quality function deployment (QFD) help to realize significant reduction in product design cost and development time. The QFD process includes ranking customer preferences, rating the competitors, and parts deployment for the new or existing product. This study is carried out to understand the QFD concepts and implement this concept into the redesign of Monoblock submersible pump according to th...

We analyze an infinite-server queueing model with synchronized arrivals and departures driven by the point process {Tn} according to the following rules. At time Tn, a single customer (or a batch of size βn) arrives to the system. The service requirement of the ith customer in the nth batch is σi,n. All customers enter service immediately upon arrival but each customer leaves the system at the ...

We suggest that insufficient attention to BPO governance is the main reason BPO relationships fail to deliver value. We present a governance model that increases the odds of BPO success. It is based on the premise that three key requirements of the outsourced process—its interdependence with other processes, its complexity, and its strategic importance to the enterprise—should determine three k...