Background & Aims: Patient satisfaction is an important indicator of quality of care and service delivery. Assessment of patients’ satisfaction with their emergency department (ED) experience can have an effective role in improvement of emergency department services. Materials & Methods: This study was carried out in one week and during all shifts, by trained researchers using standard Press G...

Background and Objective: With regard to the conditions of an emergency patient and the fact that a good emergency health care can save a patient’s life, patient satisfaction levels of emergency health care must be prioritized and the emergency room is the frontline of a hospital’s health care. Despite its importance, few studies in context of factors related to patient satisfaction...

چکیده ندارد.

Background and purpose: Prehospital emergency medical service (EMS) is an important part of the health care system. Today, the need for integrated emergency care services and delivering qualified preventive and care services felt more than before in accidents and emergencies. This survey aimed to investigate the views of emergency medical personnel on the concept and nature of preventive and ca...

Background: Prehospital emergency care services are one of the vital health services in many countries that provide first and immediate medical care to the patients and injured people at the scene and during transfer to healthcare centers. This study was conducted to investigate and compare the use of prehospital emergency services in urban and road emergency bases of Hamadan University of Medi...

Background and aim: With the rapid growth of the elderly population, emergency centers are one of the most important and most frequent providers of services in the field of emergency care for the elderly. In this study, we aimed to determine the demographic characteristics and referral status of elderly patients admitted to emergency care units. Methods: This descriptive cross-sectional study ...

Background: The emergency department (ED) is considered to act as a gate keeper of treatment for patients. Thereby, EDs must achieve customer satisfaction by providing quality services. Patient satisfaction and experiences are important parts of health care quality, but patient expectations are seldom included in quality assessments. Materials and Methods: The objective of this study was to ...