patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

objective: this study proposed a model for provision of an effective universal coverage for mental health services based on global and national experiences, available resources and the nature of primary health care system of iran to reduce the burden of mental health conditions. method: a framework with prioritized mental and social health services was devised through a review of literature and...

We study an M/G/1 queue with second optional service. Poisson arrivals with mean arrival rate λ (> 0), all demand the first ‘essential’ service, whereas only some of them demand the second ‘optional’ service. The service times of the first essential service are assumed to follow a general (arbitrary) distribution with distribution function B1(v) and that of the second optional service with gene...