OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management in a regional health care service. DESIGN Prospective, descriptive observational study. SETTING Thirty-one organizations (hospitals, primary care organizations, mental health institutions, and emergency services) of the Basque Health...

This paper reports the development of a multiple attribute decision making (MADM) modelling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people managem...

background a model of quality management called strategic collaborative quality management (scqm) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a delphi study on healthcare quality management experts. the purpose of this stu...

This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...

introduction: establishing improvement in every organization requires assessment of organizational performance, planning and goal-setting to improve the performance. despite remarkable progresses occurred in recent years on designing the frameworks and performance evaluation systems, many organizations still rely on traditional criteria. therefore, according to the importance of performance eva...

introduction: european foundation for quality management has designed the efqm model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. this model is used to compare the current situation of each organization with an ideal organization. the aim of this study was to determine the performance self-assessment scores in selected...

One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the tradition of the American Malcolm Baldrige Award and was initiated by the European Commission and 14 European multi-national organizations in 1988. The essence of the approach is the EFQM Model, which can be ...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...

introduction: in today’s world, organizations are attempting to achieve advantages and competitive results. understanding mutual interactions between organizations and using modern management techniques as well as modern management tools might have an influential effect on obtaining optimal organizational results. nowadays, one of the competitive advantages is applying the excellence models. th...