normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 introduction: medical records department (mrd) is an important source for evaluating and planning of care services. the main goal of this research was performance evaluation of medical records department with balanced scorecard (bsc) approach in a hospital of isfahan, iran. methods: this research was a descriptive, cross s...

evaluation of remedial services quality of hospitals by using servqual scale (case study: educating hospitals dependence to medicine university of yazd) ar rajabipoor meybodi , ma d farid , phd, t rajabipoor meybodi , bsc received: 16 aug, 2009 accepted: 25 oct, 2009 abstract: background & aims: patient is an essential axis in hospital and all services performed for him. his satisfaction and co...

introduction: to promote the processes of providing medical services, patient's rights and establishing uniformity in treatment policy, the evaluation quality indexes were communicated to all general hospitals in 2002. this study evaluates the implementation of managed care guideline before their communication as evaluation quality indexes of hospitals and their relationship with communication ...

background: one way to improve the performance of hospitals, the largest resource-consuming units in the healthcare sector, is to continuously evaluate their performance.objective: the current study assessed the performance of hospitals affiliated with the kurdistan university of medical sciences using data envelopment analysis (dea).methods: this retrospective descriptive-analytic study used d...

introduction: the purpose of this research was to evaluate the performance of the hospitals’ managers affiliated to medical university of isfahan by data envelopment analysis (dea) method. also since some attributes of performance are qualitative, analytical hierarchy process (ahp) method was used also to quantify the data. methods: this research was practical in purpose and descriptive-analyti...

Introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. The aim of present study is identifying and selecting key hospitals performance indicators. Materials and methods: This is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identif...

patients and methods subjects of this study include teaching hospitals in mashhad, affiliated with mashhad university of medical sciences and the tool used in gathering the data was a questionnaire, completed based on the information provided by the proceedings of the meetings held by the ethics committees. also, for the purpose of gathering the suggestions, specifically on the improvement of t...