A 2-session study examined Indian and American adults' and children's (N = 140) reasoning about moral dilemmas involving conflicts between interpersonal and justice expectations. Most Indians gave priority to the interpersonal expectations, whereas most Americans gave priority to the justice expectations. Indians tended to categorize their conflict resolutions in moral terms. In contrast, when ...

Queueing for service occurs in technical applications as well as in common daily life, and scheduling should manage queues in a satisfactory way. Performance metrics are influenced by the service order, thus, scheduling policies should be designed with respect to the main performance metrics of interest. For human customers psychological effects and performance metrics other than delay play a c...

Using a sample of 281 frontline service employees of a national retail bank, we test a social exchange model of antecedents of three dimensions of customer-oriented boundary-spanning behaviors suggested by prior boundary-spanning and services marketing/management literatures: external representation, internal influence, and service delivery. In support of our hypotheses, we identify fully media...

Purpose – The purpose of this article is to propose one possible framework for conceptualizing the preparation of leaders for social justice. To this end, three central questions guided this conceptualization: “What are the common themes in the literature and research on preparing leaders for social justice?”; “How can this framework serve as a guide for developing a course, set of courses, or ...

We apply simulation to evaluate the performance of scheduling according to an alternating FCFS/SJF service order, in particular concerning performance metrics other than delay. Metrics related to social justice, also referred to as quantitative fairness measures, are investigated. We focus on two types of situations that have been previously identified to provoke and increase queued customers’ ...

BACKGROUND Moral sensitivity refers to the interpretive awareness of moral conflict and can be justice or care oriented. Justice ethics is associated primarily with human rights and the application of moral rules, whereas care ethics is related to human needs and a situational approach involving social emotions. Among the core brain regions involved in moral issue processing are: medial prefron...