In their 2016 article, Saltman and Duran provide a thoughtful examination of the governance challenges involved in different care delivery models adopted in primary care and hospitals in two European countries. This commentary examines the limited potential of structural changes to achieve real reform and considers that, unless governance arrangements actually succeed in penetrating organizatio...

Governments are in the early stages of providing constituents with information and services online over the Internet. E-government service decisions should be rooted in solid finance principles, such as efficiency, equity and revenue adequacy. Pricing decisions should be tailored to meet the demands of particular constituent groups and the revenue needs of government. By so doing, governments c...

This study examines online transaction web sites of the US government and provides an understanding on the effect of government authority on customers’ perception of trust in G2C online services. Though government web sites are expected to have advantages over private organizations in public reputation and trust, our preliminary study shows that this may not always be true. In this study, gover...

A major domain of e-government research considers effective delivery of information to citizens (i.e. government-to-citizens services). These services involve all sets of communication and transaction between government, at various levels, and citizens. Research indicates that due to the expectations that people hold while utilizing public services available through digital means, there needs t...

This paper describes an approach to the end-user development of online services for citizens of a government agency. With reference to a typical government-to-citizen service, the paper discusses how such services are currently structured and provided to citizens, and how their implementation can be transferred from software professionals to administrative personnel, who do not generally posses...

In the trendy wide adoption of the cloud computing solutions, the relevant challenge has changed from the opportunities and capabilities offered to the governance issues when moving to this new computing paradigm. Since, the enterprises are considerably interested about keeping control even in the virtual environment. To fulfill this objective an architectural approach is introduced: Governance...

Scholars and lawyers working in the area of public policy have been preoccupied with the issue of how to maintain social values in a shifting governance framework. Much of the debate has been focused on specific sectors and defensive strategies. In the area of welfare reform, in particular, criticism has been directed at cutbacks in client benefits and reduced provider accountability due to the...

Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanis...