Electric vehicle sharing is necessary for achieving carbon neutrality. The self-service electric mode offers unique advantages in terms of freedom movement and privacy protection. Meanwhile, this requires a high-quality service guarantee because the separation management use. purpose study to propose framework risk control optimization vehicles, which includes life cycle analysis, assessment by...

In this paper we address the related issues of retail innovation, changing shopping practices and shopping geographies. We do so in relation to the spread of self-service grocery stores, and particularly the supermarket, in the postwar retail environment of Britain (1950-1970), arguing that this juncture provides a propitious opportunity to study the relationship between changing practices of r...

This article begins by discussing how the role of human resource management has changed in recent years, and the implications of this for human resource departments. Providing employees with the information they require about their employment relationship is then explored by investigating how information technology can improve the quality of this information flow. The role of employee self-serv...

Self-service technologies empower consumers to do things for themselves that they could not do before. In the case of consumers’ unsatisfactory encounters with self-service technologies, however, consumers feel powerless. Self-service technology powerlessness is defined as consumers’ feelings of SST dominance. To the authors’ knowledge, this construct has not been investigated previously in the...

Online marketplaces are emerging in which services are provided and consumed. Parties make online agreements regarding the terms and conditions of service provisioning. For certain kinds of services, it may be necessary to know whether it is being provisioned according to the agreement. To this end, the service may be monitored. For instance, a web application service may be monitored to guaran...