nowadays organizations seriously search for their overall improvements with the aim of achieving to the organizational excellence. organizations can’t manage their programs efficiently without using comprehensive model due to examine and reform their programs. because of these needs and problems, in this thesis we are analyzing the performance management system at the department of the assessme...

The European Foundation for Quality Management (EFQM) business excellence model is widely recognized as a representative theory to improve traditional Total Quality Management (TQM) by expanding the narrow quality-oriented concept into a holistic management concept. The EFQM model, an integrative business system, covers all management activities composed of input, process, and output (Black et ...

The author has concluded that KM must be articulated in a given context. KM is unique to any given organization, just like a fingerprint. A solution suitable for one will most certainly not be appropriate to a another, even if the two companies have similar products, services and are the same size. To help resolve the uncertainty of what KM is about and apply it in a given context, the author s...

PURPOSE Health care organizations have to improve their performance for multiple stakeholders and organize integrated care. To facilitate this, various integrated quality management models can be used. This article reviews the literature on the Malcolm Baldrige Quality Award (MBQA) criteria, the European Foundation Quality Management (EFQM) Excellence model (Excellence award models) and the Chr...