The maintenance and enhancement of organizational performance is a challenge for firms as they always try to sustain competitive advantage. This challenge may be convened through the principles of total quality management (TQM). The organizations ought to understand what dimensions of quality management system are more important for performance enhancement. This paper focuses on four TQM dimens...

How does a firm’s human capital impact financial performance? By directly observing the employment and education trajectories of a significant proportion of U.S. public company employees from 1990 to the present, we explore the relationship between performance and two aspects of human capital: turnover and skills. First, we find that firms with higher employee turnover experience significantly ...

OBJECTIVES To evaluate the roles of infection control nurses (ICNs) and to detect problems, obstacles during work and needs for support in community hospitals. MATERIAL AND METHOD A descriptive study, data from interview and questionnaire survey of 2 ICN from HA awarded hospitals and 146 IC nurses from hospitals applied for HA. RESULTS From April to May 2002, questionnaires were returned fo...

Deborah, an African American woman, worked as an administrative assistant for her employer for several years. She consistently received positive performance reviews until she came under the supervision of a new administrative director, Joan, who is white. One of only a handful of minority employees, Deborah became subjected to increased scrutiny by Joan, who singled her out by requiring her to ...

Although organizational climate research has focused on nearly every aspect of education, Christian institutions of higher learning have been virtually ignored. To address this gap, this study seeks to map Christian college/university administrative, faculty, and staff perceptions of their organizational climate and their organizational commitment. Four evangelical higher education institutions...

Despite the widespread provision of retiree health insurance for public sector workers, little attention has been paid to its effects on employee retirement. This is in contrast to the large literature on health-insurance-induced "job-lock" in the private sector. I use the introduction of retiree health insurance for public school employees in combination with administrative data on their retir...

This article proposes that understanding public employee use of performance information is perhaps the most pressing challenge for scholarship on performance management. Governments have devoted extraordinary effort in creating performance data, wagering that it will be used to improve governance, but there is much we do not know about the factors associated with the use of that information. Th...

Electronic communication can restrict organizational communication, or open communication channels to all employees regardless of status and personality. The purpose of this paper is to explore the relationships between social control patterns and electronic communication infrastructure use. Political, administrative, and computing infrastructure examples are used to provide initial understandi...