Due to the burgeoning development of electronic commerce (e-commerce),the broader applications of emerging service—Internet baking (e-banking) services have been introduced and provided by financial holding companies or banks at an accelerating rate in recent years since they can provide efficient, reliable, securable, and convenient financial services, such as online payment, deposit/loan, tra...

the aims of this paper are to measure the brand equity of e-banking services, and to improve the conceptualization of customer-based e-service brand equity. a pilot and a main study were conducted. the findings in this study support the model of customer-based brand equity in e-service. a pilot and a main study were conducted. this study used a sample of 130e-banking customers. from the interre...

The technological revolution has spread over today's world, and it is clearly seen in banking, especially electronic banking. E-Banking has many dimensions, criteria, and components, and judging its progress based on dimensions leads to difficulty and bias. There is also a lack of comprehensive information references in the literature. Therefore, introducing a combinational index to accurately ...

Even though there is a plethora of studies investigating the challenges of adopting ebanking services, a search through the literature indicates that prior studies have investigated either user adoption challenges or the bank implementation challenges. This study integrated both perspectives to provide a broader conceptual framework for investigating challenges banks face in marketing e-banking...

The present study aims to identify the factors affecting the behavior of customers’ use of e-banking services of Tejarat Bank in Tehran. A qualitative method and an in-depth interview have been applied to achieve the research goal. The information and data collected from the interviews have been analyzed using open coding and axial coding. Then, the initial indicators of the model of using e-ba...

Internet banking is changing the banking industry, having the major effects on banking relationships. Banking is now no longer confined to the branches were one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true Internet banking, any inquiry or transaction is processed online without any reference to the branch (anywhere bankin...

Corresponding Author: Mohannad Moufeed Ayyash Department of Management Information Systems, Al-Baha Private College of Science, AlBaha, Kingdom of Saudi Arabia Email: [email protected] Abstract: Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality’s dimensions, namely accur...

nowadays, new technologies have changed the methods of serving customers in many service organizations. service in the banking industry has been influenced by international communication technology (ict) developments in essential ways. nowadays the importance of websites and their unique features in provision of services to customers is increasing. however, traditional methods of banking with d...

– Internet Banking System refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer or other intelligent device. Internet banking products and services can include detailed account information for corporate customers as well as account summery and transfer money. Ultimately, the products and services obtaine...