this study examined the impact of emotion on customer service and service output deals. the main objective of this study was to investigate the impact of physical environment and social services, the excitement, satisfaction and behavioral intentions of customers and ultimately service outputs. the study of the physical environment has two dimensions and design of physical and social environmen...

OBJECTIVE Client satisfaction with mental health services is used commonly as an indicator of the quality of care, but there is minimal research on the construct of client satisfaction in youth services, and the extent to which satisfaction is related to improvements in clinical functioning versus other determinants. We examined the relationship between parent and youth satisfaction with youth ...

the aim of this research is to evaluate the performance of the office of telecommunications in abadeh in terms of client satisfaction. this is a field research which has been conducted through survey. the research population consists of twenty five managers and experts, seventy five employees of the office of telecommunications and two hundred of its customers. due to the small size of the rese...

Fluctuating macro-economic conditions require design and construction teams to effectively and efficiently respond to project risks through improvements in management practice. The lack of meaningful performance metrics, infrequent assessment of project deficiencies and inaccurate prediction of Client satisfaction result in misaligned project management strategies. To develop and test the Dynam...

INTRODUCTION Client satisfaction is a key indicator to measure quality of healthcare and provides information on the level of success forproviders whether client expectations and values are met. Although there are some institutional based studies done in Ethiopia, still client satisfaction in our settings is not well addressed. Thus, this study was aimed to assess client satisfaction level and ...

PURPOSE To determine if and how the outcome quality from a client perspective is related to process characteristics and structure of Regional Individual Needs Assessment Agencies (RIOs) regulating access to long-term care services in The Netherlands. THEORY Because of decentralised responsibilities, ultimo 1999 85 RIOs were set up. RIOs differ in their structural and process characteristics. ...

The problem of adequately measuring success of information system (IS) projects has not been sufficiently solved. Whereas the traditional approach of assessing IS project success in terms of adherence to budget, schedule and requirements is said to be insufficient, there is lack of agreement on a multidimensional approach using further or different criteria. As success is seen as matter of pers...

BACKGROUND The aim of this systematic review is to synthesize existing evidence about treatment satisfaction among clients with substance misuse and mental health co-morbidity (dual diagnoses, DD). METHODS We examined satisfaction with treatment received, variations in satisfaction levels by type of treatment intervention and by diagnosis (i.e. DD clients vs. single diagnosis clients), and th...

Background Young people in Uganda have a large unmet need for modern contraception, and the reasons are unclear. This study describes young peoples' experiences of contraceptive care, client-provider interactions and its aftermath on choice, access and satisfaction. Methods Simulated client method, with 128 encounters with providers in public and private health care facilities was used. Semi-...