this study examines the impact of organizational citizenship behavior (ocb) on client satisfaction of the judiciary system. the research is applied based on objective and based on the type of data is a correlation analysis. to test the hypothesis of the research, the data were collected using a likert scale questionnaire and be analyzed using spss and amos packages. statistical population of th...

This Study Examines the Impact of Organizational Citizenship Behavior (OCB) on Client Satisfaction of the Judiciary System. The Research is Applied Based on Objective and Based on the Type of Data is a Correlation Analysis. To Test the Hypothesis of the Research, the Data Were Collected Using a Likert Scale Questionnaire and be Analyzed Using SPSS and AMOS Packages. Statistical Population of th...

Although client satisfaction surveys can assess client satisfaction with IT service quality, they cannot easily be used to pinpoint how internal IT behaviors influence client satisfaction and prescribe solutions. This research fills the gap by introducing a concept— IT Service Climate—and a validated ten-item instrument that significantly explained client ratings of IT service quality. We recom...

This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organization's satisfaction. In collaboration with a large service provider we studied the impact of network properties on the satisfaction of client organizations. In particular, we found that social network metrics correlate...

This investigation explored the relationship of client engagement variables (client expectations, therapeutic/working alliance, and session attendance) with treatment satisfaction and posttreatment drinking-related outcomes using data from 2 outpatient alcohol treatment studies (N=208). Path analysis was used to test a model in which engagement variables jointly influence client satisfaction wi...

INTRODUCTION Patients perception about service quality shapes their confidence with regard to use of the available health care facility. This study is aimed to assess the client`s satisfaction in a maternal health care setting. METHODS This is an institution based cross sectional descriptive study. A total of 423 postpartum women were interviewed. Data was analyzed using SPSS version 20 stati...