This paper examines the relationship between performance assessed electronic store (e-store) service quality and e-store customer loyalty in an electronic retailing environment. The research was carried out using a web-based survey method involving 3 e-stores and 324 e-customers. The survey data was then used to test models of e-store service quality and estore customer loyalty and to assess th...

The need to he customer-focused to the highly changing marketing environment has never been more important for financial services institutions. However, under the present circumstances, where customers are becoming more demanding and increasingly mobile between competing financial providers, being customer-oriented is not enough. Financial services companies, and more specifically, their contac...

The present study examines the influence and effectiveness of sales representative in an emerging market enhancing retail sale cases a high involvement product like apparel low grocery. research examined effect five factors, namely, representative's personal characteristics, competence, representative's-initiated promotion, ethical behaviour on purchase consumers. step-wise regression method wa...

More recent research shows the significant impact of accurate demand forecasting on operation supply chain system and thus performance company. Inventories in production process could represent waste, which results higher storage costs consequently a product price, turn reduces company's competitiveness market. Nevertheless, company must implement lean carefully control inventory costs. The int...

Online businesses incur significant losses because of fraudulent customer behaviour. This study investigates the factors motivating intention on eBay. A conceptual framework is developed that extends theory planned behaviour with religiosity factors, social detection risk, ethical judgement, and moderating factor perceived psychological distance. quantitative methodology adopted collects data f...