This paper studies a queueing system with a Markov arrival process and cyclic service times. When customers are distinguished by the types of their service times, the queueing processes experienced by different types of customers are different. First, a computational approach is developed to find the distributions of the queue length and waiting time of each type of customer. The results are us...

Introduction The Game The observable case Bibliography The motivation The model The problem The model Infinite waiting space (transportation station) Poisson(λ) customers' arrival process 1 server (bus) Renewal server's visiting process {M (t)} When a server with capacity k visits the system: serves k customers instantaneously, the others abandon the system Introduction The Game The observable ...

banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

We study the market partition between two distinct firms that deliver services to waiting-time sensitive customers. In our model, the incoming customers select a firm on the basis of its posted price, the expected waiting time and its brand. More specifically, we quantify by a cost any departure from the ideal brand expected by each incoming customer. Considering that the two underlying queuein...

This article investigates the extent to which there is a gap between customers' perception of waiting time compared with actual waiting times; and whether this gap varies according to service context. It also investigates a new proposition that customers’ perception of time available for the service influences their perception of wait time. A field study collected 455 actual and perceived custo...

In many service industries, companies compete with each other on the basis of the waiting time their customers’ experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical study of an important industry to measure to what extent waiting time performance impacts different firms’ market shares and price...

In many service industries, companies compete with each other on the basis of the waiting time their customers’ experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct, what we believe to be the first, empirical study of an important industry to test whether and to what extent waiting time performance measures...

In this article, we present a continuous review perishable inventory systemwith a service facility. The service facility consists of a single server and a finite waiting room. If the arriving primary customer finds the waiting hall is empty and the server is idle, he immediately joins the service. The demanded items are issued by a server after some random time due to service on it. We assume t...

This paper studies a single server queueing system with multiple types of customers. The first part of the paper discusses some modeling issues associated with the Markov arrival processes with marked arrivals (MMAP[K], where K is an integer representing the number of types of customers). The usefulness of MMAP[K] in modeling point processes is shown by a number of interesting examples. The sec...

 This study considers a system of multi-server queues with two classes of impatient customers: high-priority and low-priority. Customers join the system according to a Poisson process and customers may abandon service after entering the queue for an exponentially distributed duration with distinct rates. In this paper, we consider last come-first served (LCFS) and first come-first served (FCFS...