Performance measurement has received considerable attention by both academic researchers and industry over a past number of years. Researchers have considered time, cost and quality as the predominant criteria for measuring project performance. In response to the Latham and Egan reports to improve the performance of construction processes, the UK construction industry has identified a set of no...

This work discusses the case study of a bus company that needs to evolve its ERP system to enhance the managerial strategic control over the maintenance process of the bus fleet. This maintenance process was initially characterized by a poor performance that caused the low quality of the final service to the customer. The solution to the problem, we discuss in this article, is the integration o...

This research paper seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation in banking sector of Pakistan by identifying internal organizational, technological and individual factors from past studies and then determine their significant impact on successful implementation of Enterprise Resource Planning (ERP) in banking sector of Pakistan. IT infr...

Enterprise Information Systems (EIS) have become the core information processing architecture of large businesses. This study examines the role of Knowledge Social Networks (KSN) in facilitating EIS-related knowledge acquisition accounting for the domain expertise of knowledge sources, its interplay with user task complexity, and their impact on EIS implementation. While research on KSNs has co...

Data quality management (DQM) gains importance due to the increasing amount and diversity of data as well as data’s critical impact on organizational success. Enterprise resource planning (ERP) systems, which are used in most manufacturing and service organizations, provide a platform for data integration. The information-intensive insurance sector, with its complex products and distribution st...

This study aims to examine ERP performance at the post-implementation stage, particularly from the perspective of environmental factors and conducted factors. Specifically, we propose that both environmental factors (including external contexts and internal contexts) and conducted factors (including data quality and customization) affect ERP intermediated benefits (including coordination improv...