This paper introduces Sos, a location aware and context sensitive accommodation finding service for mobile citizens who require help finding somewhere to stay when they arrive at their chosen destination. Specifically, Sos helps users to find and book hotel accommodation that is most appropriate to their current context. This context combines the users’ current location, personal preferences, h...

BACKGROUND Web users are increasingly encouraged to rate and review consumer services (eg, hotels, restaurants) and, more recently, this is also the case for physicians and medical services. The resemblance in the setup and design of commercial rating websites (CRWs) and Web-based physician rating websites (PRWs) raises the question of whether choice-making processes based on the two types of w...

background: the hospitality design of a hospital is a complex process that depends on careful planning, systematic thinking, and consideration of various factors. this study aimed to determine the viewpoints of patients and their relatives on factors affecting hospital hotel services in iran in 2015. the results of this study can be used to design a suitable model for the assessment and improve...

Brand experience has received attention from scholars and researchers, especially in experiential marketing management. Due to the high market competition sustainability branding trends, hotel brands need improve enhance their services meet customers’ expectations retain engagement loyalty brand. This study explores relationships between (servicescape employee service), brand (internal behavior...

Determining and selecting an appropriate location to construct a hotel is one of the most challenging concerns which hotel industry investors are facing with. In this study we attempt to find a suitable response to this research/application need by a mathematical model using the queueing theory and the fuzzy logic. Therefore hotel, the reception system and travelers accommodations are formulate...